# Modero Support Center > The Modero Support Center: setting up your branded instance, onboarding client organizations, billing, CRM, commissions, and network. Documentation for telecom agency staff. Modero is the operating platform for telecom advisors, agents, and brokers. Product and pricing information lives on https://mymodero.com; this site is documentation only. Guides marked "not written yet" are placeholders for planned documentation. Do not infer product behavior from their titles. Questions this site does not answer: support@mymodero.com ## Getting started How the platform is structured, signing up your agency, and getting your team into the Partner Hub. - [Welcome](https://support.mymodero.com/getting-started/welcome/): How Modero is structured, who these guides are for, and where your clients' documentation lives. - [Signing up your agency](https://support.mymodero.com/getting-started/signing-up/): The two ways an agency gets set up on Modero: self-serve signup, or accepting an invite. - [Touring the Partner Hub](https://support.mymodero.com/getting-started/partner-hub-tour/): A map of the Partner Hub sidebar: Workspace, Billing, and Administration. - [Team and roles](https://support.mymodero.com/getting-started/team-and-roles/): The three partner roles, inviting staff, and the separate Commissions access toggle. ## Your Modero subscription The bill Modero charges your agency: what you pay, managing your card, and what happens if a payment fails. - [What Modero charges your agency](https://support.mymodero.com/subscription/what-you-pay/): Your agency's own Modero bill, managing your card, and viewing invoices. - [If a payment fails](https://support.mymodero.com/subscription/payment-failures/): The grace, suspended, locked, and archived states, and how to get back to active. ## Your branded instance Theming, your own sending domain, and notification channels. What standard and white-label agencies each get. - [Theming your instance](https://support.mymodero.com/branding/theming/): Product name, logo, colors, and support links, plus what standard and white-label agencies each get. - [Your sending domain](https://support.mymodero.com/branding/email-and-sending-domain/): Verify your own domain so workspace emails come from your agency rather than a shared default. - [Notification channels](https://support.mymodero.com/branding/notifications/): Choose whether your agency's notifications go out by email, in-app, or Slack. ## Client organizations Inviting clients, managing their workspaces, reviewing registrations, and keeping location and service data clean. - [Inviting a client](https://support.mymodero.com/client-organizations/inviting-clients/): Bring a client organization onto your instance with no payment step at signup. - [Managing client organizations](https://support.mymodero.com/client-organizations/managing-organizations/): The Organizations list and the per-client Overview, Billing, Entitlements, and Users pages. - [Reviewing registrations](https://support.mymodero.com/client-organizations/registrations/): Your queue of pending client user sign-up requests waiting on review. - [Master Sites](https://support.mymodero.com/client-organizations/master-sites/): Link client locations in the same building to one canonical record without exposing clients to each other. - [Data validation and duplicates](https://support.mymodero.com/client-organizations/data-quality/): Data-quality checks across client records, and merging duplicate locations and services. ## Carrier invoices Your inbound invoice address, automatic parsing, and reviewing anything the pipeline was not confident about. - [The Invoice Inbox](https://support.mymodero.com/invoices/invoice-inbox/): Forward carrier invoices to your agency's inbound address and have them parsed automatically. - [Low Confidence Review Queue](https://support.mymodero.com/invoices/low-confidence-review/): Invoices the parsing pipeline flagged for a human look before they are trusted. ## Billing your clients Connecting Stripe, the two ways to bill a client, per-client overrides, and add-ons. - [Connecting your Stripe account](https://support.mymodero.com/billing-clients/connect-stripe/): Connect your own Stripe account before billing clients directly, and keep everything they pay. - [Org-paid plans](https://support.mymodero.com/billing-clients/org-paid-plans/): Publish a plan catalog and let clients subscribe and pay you directly through Stripe. - [Partner-paid service tiers](https://support.mymodero.com/billing-clients/partner-paid-tiers/): Assign a client a tier from your own rate sheet and have the cost roll into your Modero bill instead. - [Per-client billing overrides](https://support.mymodero.com/billing-clients/overrides/): Comp a client, extend a trial, set a negotiated price, or issue a one-off invoice. - [Add-ons and entitlements](https://support.mymodero.com/billing-clients/add-ons-and-entitlements/): Toggle Projects, Expenses, and Flux per client, plus the metered network add-ons and per-client limits. ## CRM Your agency's sales pipeline: companies, contacts, deals, quotes, and automation. - [CRM overview](https://support.mymodero.com/crm/overview/): Your agency's sales pipeline workspace, its navigation, and what each role can do in it. - [Deals and quotes](https://support.mymodero.com/crm/deals-and-quotes/): Move deals through your pipeline as a kanban board or table, and attach structured quotes. - [What happens when you win a deal](https://support.mymodero.com/crm/winning-a-deal/): Winning a deal converts it into a client organization, a project, and seeded services automatically. - [Importing data into the CRM](https://support.mymodero.com/crm/importing-data/): Bring records in from a CSV file or directly from HubSpot. ## Commissions Confirming the commission money you are owed actually arrived, in full and on time. - [Commissions overview](https://support.mymodero.com/commissions/overview/): What the Commissions workspace is for, who can open it, and how the pieces fit together. - [Uploading commission reports](https://support.mymodero.com/commissions/uploading-reports/): Upload distributor statements and let Modero parse and match them against expected commission. - [Reconciliation and the To-Do queue](https://support.mymodero.com/commissions/reconciliation/): Work through matched and unmatched line items, open gaps, and data-integrity issues. - [Commission tickets](https://support.mymodero.com/commissions/tickets/): Dispute-ready work orders for real commission gaps, formatted for a distributor's dispute portal. - [Rate sheets, formats, and payers](https://support.mymodero.com/commissions/source-of-truth/): The reference data reconciliation checks against: your rates, your column mappings, and payer behavior. ## Network and Flux Enabling Flux for a client, and the metered Telemetry and Bandwidth-on-Demand add-ons. - [Network and Flux overview](https://support.mymodero.com/network/overview/): What Flux unlocks for a client, and where the day-to-day network workflows are documented. - [Enabling Flux and the metered add-ons](https://support.mymodero.com/network/enabling-flux/): Turn Flux on for a client, then optionally add Telemetry and Bandwidth-on-Demand. ## Security and access How Modero support access works, your audit feed, single sign-on, and forwarding events to your own tooling. - [How Modero support access works](https://support.mymodero.com/security/modero-support-access/): Time-boxed, scope-bounded, logged grants, the Legal Hold exception, and standing owner access. - [Your audit feed](https://support.mymodero.com/security/audit-feed/): Your agency's activity history, including every support-access grant that touched your data. - [Authentication and SSO](https://support.mymodero.com/security/authentication-and-sso/): Single sign-on for your team's Partner Hub login, and your account recovery contacts. ## Troubleshooting Start here when something looks wrong. Organized by symptom, not by module. - [A client cannot accept their invite](https://support.mymodero.com/troubleshooting/client-cannot-accept-invite/): Invite already accepted, outstanding under a different email, or the client is at their user limit. - [Stripe Connect is not enabled yet](https://support.mymodero.com/troubleshooting/stripe-connect-incomplete/): What still works before Stripe onboarding is complete, and what does not. - [Our sending domain will not verify](https://support.mymodero.com/troubleshooting/sending-domain-wont-verify/): Check the DNS records, allow for propagation, and know that outbound mail keeps working meanwhile. - [What the billing states mean](https://support.mymodero.com/troubleshooting/billing-states/): Grace, suspended, locked, and archived, and what you can still do in each. - [A client is missing a feature](https://support.mymodero.com/troubleshooting/client-missing-a-feature/): Work out whether it is a module toggle, a network add-on, or a limit the client has hit. - [I cannot see the Commissions workspace](https://support.mymodero.com/troubleshooting/commissions-not-visible/): Commissions access is a per-user toggle, independent of whether you are an admin. ## Getting help How to reach a human, what to expect, and how to report a bug. - [How to get help](https://support.mymodero.com/support/how-to-get-help/): Reaching a human at Modero, and what happens if we need to look at your data. - [Reporting a bug](https://support.mymodero.com/support/reporting-a-bug/): What to include so we can reproduce it on the first try. - [Requesting a feature](https://support.mymodero.com/support/feature-requests/): How to ask for something, and how to make the case well. ## Elsewhere - [Modero product site](https://mymodero.com/) - [Pricing](https://mymodero.com/pricing/) - [Security and trust](https://mymodero.com/security/) - [Legal center](https://mymodero.com/legal/)