Commission tickets

A ticket is a dispute-ready work order for a commission gap. Where Reconciliation tells you what looks off, the Tickets page holds the gaps that are real and worth chasing.

What becomes a ticket#

Real discrepancies become tickets: money that never arrived, money that arrived late, and money that arrived short.

Not every open gap becomes one. The system is deliberately conservative about firing tickets. The goal is that when something shows up in your queue, it is real and worth chasing, rather than a queue you learn to ignore.

No duplicates, month after month#

The same underlying issue never spawns a second duplicate ticket month after month. It stays open, or reopens, until it is actually resolved.

This matters for recurring commission gaps in particular. A service that has been underpaid for six months is one ticket, not six, so the size of your queue reflects the number of problems you have rather than the number of reports you have uploaded.

Working a ticket#

Tickets are manually editable from the Tickets page. You can:

• Change the status.
• Set the priority.
• Add working notes.

The ticket output is formatted so you can paste it straight into a distributor’s dispute portal. That is the point of the format: the ticket is meant to leave Modero and go to the party that owes you the money.

Common questions#

A commission ticket looks wrong. Can we edit it? Yes. Tickets are manually editable from the Tickets page. Change the status, set the priority, and add working notes.