If a payment fails

If a payment on your agency’s Modero subscription fails, your account moves through a sequence of states. The sequence is designed to give you time to fix the problem before anything is lost, so each step restricts a little more rather than cutting you off at once.

The four states#

Getting back to active#

Update your card at Partner Hub > Subscription. Letting the next invoice succeed brings the account straight back to active.

Keeping the card current is the whole preventative measure. As long as you fix it within the grace window, nothing about your service is interrupted at all.

If your agency has been comped by Modero (a complimentary account), none of this cascade applies. You are simply never billed. See What Modero charges your agency.

Common questions#

My account shows “past due” or “grace”. What do I do?

Update your card at Partner Hub > Subscription. As long as you fix it within the grace window, nothing about your service is interrupted.

We got locked out of making changes. Can we still see our data?

Yes. Read access stays available through the suspended state. Only writes are blocked until payment is resolved.

Does a failed Modero payment affect what my clients see?

No. Your agency’s own billing status is separate from whether your clients can use their organizations. That said, an extended lockout can eventually limit what your team can do on their behalf, so it is best not to let it linger.

For a quick reference to the same four states while you are troubleshooting, see What the billing states mean.