A client is missing a feature

A client says a part of the product is not there for them. Almost always this is one of three things, and all three live on the same screen: that client’s Billing & Entitlements screen, reachable from Organizations, then the client, then Billing.

Work down the list in order. Each step rules out a category.

1. Is it a module toggle?#

Each client can have any combination of these paid add-ons toggled on:

• Projects
• Expenses
• Flux, which unlocks the client’s Network features and makes them eligible for your Commissions tracking

If the missing thing is one of these, it is a module toggle. Turn it on from the Billing & Entitlements screen.

2. Is it a network add-on?#

Two additional usage-metered network add-ons sit underneath Flux:

• Telemetry, for monitored circuits
• Bandwidth-on-Demand, for Auto-Flux managed circuits

Both are usage-metered per circuit. See Add-ons and entitlements for how each one is rated.

3. Is the client hitting a limit?#

If neither of the above explains it, the client may not be missing a feature at all. They may be hitting a cap. Every client has two configurable limits, both visible and adjustable on the same screen:

Both can be raised, lowered, or set to unlimited per client. A client at their user cap will report that they cannot add people, which reads as a missing feature but is not. See A client cannot accept their invite for that case specifically.

If none of the three apply#

If the module is on, the add-on is on, and no limit has been reached, Modero’s documented causes for this symptom are exhausted. Do not guess at a fourth. See How to get help, naming the client and the specific feature.

Related#

• Add-ons and entitlements is the full reference for this screen.
• Enabling Flux covers what Flux unlocks for a client.
• Day-to-day use of the Network module is a client-facing workflow, documented for your clients at the Vigilis Help Center.