Troubleshooting

Start here when something looks wrong. Organized by symptom, not by module.

A client cannot accept their invite

Invite already accepted, outstanding under a different email, or the client is at their user limit.
Stripe Connect is not enabled yet

What still works before Stripe onboarding is complete, and what does not.
Our sending domain will not verify

Check the DNS records, allow for propagation, and know that outbound mail keeps working meanwhile.
What the billing states mean

Grace, suspended, locked, and archived, and what you can still do in each.
A client is missing a feature

Work out whether it is a module toggle, a network add-on, or a limit the client has hit.
I cannot see the Commissions workspace

Commissions access is a per-user toggle, independent of whether you are an admin.